Refund policy

Return & Refund Policy

This policy applies to all orders placed at lemarvelle.com. Le Marvelle is operated by THELJMYCOLTD, a company registered in England & Wales (Company No. 17471418), registered office: 20, Wenlock Road, London, N1 7GU, UNITED KINGDOM.

Nothing in this policy affects your statutory rights as a consumer.

1. Cancelling your order

You may cancel your order within 24 hours of placing it by emailing info@lemarvelle.com with your order number. Cancellations received within this time will receive a full refund.

After 24 hours, your order is already being prepared for shipment and cannot be cancelled or changed.

Customers in the United Kingdom and European Union: you keep your legal right to cancel, but if you cancel after 24 hours, your order will still be delivered. You must then return it following sections 3 and 4, and return shipping costs are your responsibility.

2. Change of mind returns

Customers in the United Kingdom and European Union:
You may cancel your purchase within 14 days of the day you receive your order, for any reason. This applies to all items, including sale and discounted items. To be accepted, the item must be:

  • Unused and unworn, in the same condition you received it
  • Complete with all tags, dust bags, cards and accessories
  • Returned in its original packaging, protected from damage during transit

You may examine the item as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to examine it (for example, signs of use, scratches, marks, odors, or missing tags or packaging).

Customers in all other countries (including the United States, Canada and Australia):
We do not accept returns or exchanges for change of mind, including if you no longer want the item or chose the wrong style, size or color. Please review the product description, measurements and photos carefully before ordering, or contact us with any questions before you buy.

This does not affect your rights if your item arrives faulty, damaged, or different from what you ordered (see section 6).

3. How to return an item (UK and EU customers)

  1. Email info@lemarvelle.com within 14 days of receiving your order, with the subject line "Return Request – Order #[your order number]". Include your full name, order number, and the item you wish to return.
  2. We will reply within 3 business days with your return authorization and return address.
  3. Send the item back within 14 days of notifying us.

Returns sent without a return authorization, or to any address other than the one we provide, cannot be accepted or refunded.

4. Return shipping costs

For change of mind returns, you are responsible for the cost of return shipping. Returns are shipped to our returns center in Jordan, and international return postage can be significant, so please consider this before ordering.

We strongly recommend a tracked shipping service. We cannot refund items that are lost in transit without proof of postage.

5. Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 14 days of receiving the item (or within 14 days of you providing proof that you sent it back, if earlier). Depending on your bank, it may take a few extra days to appear on your statement.

6. Faulty, damaged or incorrect items (all countries)

If your item arrives faulty, damaged, or different from what you ordered, please email info@lemarvelle.com within 14 days of delivery with:

  • Your order number
  • Clear photos of the item, the issue, and the packaging
  • A short description of the problem

Once confirmed, we will offer a replacement or a full refund, and we will cover any return shipping cost. Please do not send the item back until we have reviewed your claim.

7. Items that cannot be returned

  • Change of mind returns from customers outside the United Kingdom and European Union
  • Items returned after the 14-day period
  • Items that have been used, worn, damaged, or altered after delivery
  • Gift cards

8. Colour and appearance

We photograph our products as accurately as possible, but colours may look slightly different depending on your screen settings and lighting. Please review the product description, measurements and photos carefully before ordering. Minor colour variations are not considered a fault.

9. Delivery address

Please make sure your shipping address is correct at checkout. We are not responsible for orders that cannot be delivered because of an incorrect or incomplete address. If a parcel is returned to us for this reason, we will refund the order minus the original shipping cost.

10. Please contact us first

If you have any problem with your order, please contact us at info@lemarvelle.com before opening a dispute with your bank or card provider. We respond within 3 business days and will always work with you to find a fair solution.

11. Late or missing refunds

If you haven't received your refund after the time stated in section 5:

  1. Check your bank or card account again, since refunds can take a few business days to appear.
  2. Contact your card provider or bank, as there is often processing time before a refund is posted.
  3. If you have done this and still haven't received your refund, please email us at info@lemarvelle.com with your order number, and we will investigate.